The information you share with ja9 is a trust we hold sacred. This page transparently explains how your data is collected, where it goes, and how long it's kept.
Every piece of data you share with ja9 is handled in strict accordance with our policies.
All your data is secured with the same level of encryption used by banks — protected at every stage, from transmission to storage.
Your name, phone number, email, or financial information is never sold or rented to any third party.
Ja9 only collects data that is strictly necessary to provide our services. No unnecessary data is gathered.
Copies of your national ID or passport submitted during KYC verification are stored on encrypted servers.
You can request that your data be deleted at any time. We will comply unless there is a legal obligation preventing us from doing so.
You can unsubscribe from marketing emails or SMS at any time — no hassle, no questions asked.
This privacy policy applies to you when you visit ja9.click, create an account, place bets, or use any of our services. By using the platform, you are agreeing to this policy.
Ja9 collects two types of information from you — what you provide directly, and what is gathered automatically.
Information You Provide Directly:
Automatically Collected Data:
Ja9 collects data for specific reasons — no information is held without a clear purpose.
| Data Type | Purpose of Use | Mandatory? |
|---|---|---|
| Name & Phone | Account Creation & Communication | Yes |
| Date of Birth | Confirming Age 18+ | Yes |
| National ID Card | KYC Verification, Payment Security | On Withdrawals |
| IP Address | Fraud Detection | Yes |
| Game history | Service improvement and reporting | Yes |
| Important Notices & Bonus Information | Optional (Marketing) |
Data collection also covers legal compliance (such as AML — Anti-Money Laundering regulations), responsible gaming monitoring, and ensuring the security of the platform.
Ja9 does not sell your data. However, in certain circumstances, limited information may be shared with trusted partners.
Information may be shared in the following cases:
Ja9 uses multiple layers of data protection — not just a single piece of software.
Please remember — you are also responsible for keeping your password and login details secure. Never share them with anyone, and don't click on phishing links.
The ja9 website uses cookies. Cookies are small files stored in your browser that help enhance your experience.
You can disable cookies through your browser settings, though doing so may affect certain platform features.
You have clear rights over your data at ja9. Contact support to exercise any of these rights.
Ja9 uses certain third-party services on its platform — such as game providers and payment gateways.
Ja9 places the highest priority on protecting minors. Collecting data from or providing services to anyone under 18 is strictly against our policy.
If you suspect that a minor has opened an account, please notify us immediately at support@ja9.click.
Ja9 does not retain your data longer than necessary.
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | For the duration your account remains active | Service Delivery |
| Transaction Records | 7 Years | Legal obligations |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Chat & Support Logs | 2 Years | Dispute Resolution |
| Cookies & Logs | 3–12 Months | Security Analysis |
| Marketing Preferences | Until Unsubscribed | Communication Preferences |
Once the retention period expires, data is securely deleted or irreversibly anonymised.
Ja9 may update this Privacy Policy as needed.
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us.
Privacy@ja9.click
Response within 48 hours
Active 24/7
Average response time: 3 minutes
To request data deletion or portability, email support@ja9.click with the subject line "Data Request".
Your data is completely secure at ja9. Register now and join Bangladesh's most trusted betting platform.